Date(Required) MM slash DD slash YYYY PO Number:(Required)Please provide the PO number, if it can't be provided, please make sure to attach a picture of label / date / etc.Date of manufacture(Required) MM slash DD slash YYYY Available on the nameplateJob Site Name:(Required)Contact Name in Job Site:(Required)Phone Number(Required)Email(Required) Product(Required)Date of Installation:(Required) MM slash DD slash YYYY Application(Required)---------FactoryOfficeStoreWarehouseOtherWhat date the issue start? Was the troubleshooting guide followed?(Required)Describe the problem you are experiencing:(Required)AnalysisTo better serve you, please answer the following questionsA) General Questions:What is the measured voltage on the batteries?(Required)Voltage used by customer:(Required)Please select one option120vac277vac347vacWhat is the load on the units? (80% is the maximum load)(Required)Are the units on their own dedicated circuit?(Required)Type of environment /ambient temperature?(Required)How many units are defectives?(Required)Did the defective units stop functioning after a power outage or similar phenomenon?(Required)B) Emergency Lighting:Does the unit work in normal mode (powered by AC) ?(Required)Does the unit work in emergency work (powered by battery) ?(Required)What function are you looking for?(Required)Please select one optionNormally OnNormally OffNORMALLY-ON OPERATION(Required) Please verify that you've read the below note:If desired the emergency lamp scan be wired normally-on. Connect a separate switched or unswitched lighting circuit to the LIGHTING INPUT terminal block. This circuit MUST be separate from the unswitched AC supply which powers the CONTROL INPUT terminal blockNORMALLY-OFF OPERATION(Required) Please verify that you've read the below note:Only connect the unswitched AC supply to the CONTROL INPUT terminal block. Do not wire any AC supply to the LIGHTING INPUT terminal blockFile(Required) Drop files here or Select filesMax. file size: 128 MB.Please provide clear pictures of all the connections and components in the inverter
