Date(Required) MM slash DD slash YYYY PO Number:(Required)Please provide the PO number, if it can't be provided, please make sure to attach a picture of label / date / etc.Date of Manufacture:(Required) MM slash DD slash YYYY Available on the nameplateJob Site Name:(Required)Contact Name in Job Site:Phone NumberEmail(Required) Product(Required)Type of Installation(Required)Application(Required)---------FactoryOfficeStoreWarehouseOtherDate of Installation:(Required) MM slash DD slash YYYY What date the issue start? Was the troubleshooting guide followed?(Required)Number of hours of operation per day:(Required)Describe the problem you are experiencing:(Required)AnalysisTo better serve you, please answer the following questionsA) General Questions:Voltage used by customer:(Required)---------120vac277vac347vacType of environment /ambient temperature?(Required)How many units are defectives?(Required)Is there evidence of accumulation of water or humidity inside of luminaire?(Required)Are the defective units connected to the same electrical circuit or a different circuit?(Required)The units are connected to an electrical generator or inverter?(Required)Did the defective units stop functioning after a power outage or similar phenomenon?(Required)B) General Lighting:Are the Cobs, LED Strips, or Lamps flashing? Do they turn off and turn back on?(Required)Is there any control device driving the fixture?(Required) Sensor Photocell OSI DimmerPlease provide the make and model of the sensorWhat remote was used for the sensor?What programming did the customer have on site?What height are the fixtures installed?Are the fixtures suspended?Is there any ventilation or fans?Is 1 sensor controlling multiple fixtures? If yes, how many units are being controlled?If the photocell did not come with the fixture, please provide the make and model of the photocellWhat material are the walls made of?Does each unit have a photocell or controlled by external photocell?Please provide the make and model of the sensorWhat height are the fixtures installed?Are the fixtures suspended?Is there any ventilation or fans?Please provide the make and model of the dimmerHow many units are connected per dimmer?Was an adjustment done on the dimmer?Is 1 dimmer controlling multiple fixtures? If yes, how many units are being controlled?NoteIf you have photos / videos, please send them by email them along with the customer complaint formFile Drop files here or Select filesMax. file size: 128 MB.
