Date(Required) MM slash DD slash YYYY PO Number:(Required)Please provide the PO number, if it can't be provided, please make sure to attach a picture of label / date / etc.Date of manufacture(Required) MM slash DD slash YYYY Available on the nameplateJob Site Name:(Required)Contact Name in Job Site:(Required)Phone NumberEmail(Required) Product(Required)Type of Installation(Required)Application(Required)---------FactoryOfficeStoreWarehouseOtherDate of Installation:(Required) MM slash DD slash YYYY What date the issue start? Was the troubleshooting guide followed?Describe the problem you are experiencing:(Required)AnalysisTo better serve you, please answer the following questionsA) General Questions:If the unit has batteries, did you charge the unit for at least 24 hours before using or testing?(Required)Was a monthly maintenance done on the unit?What is the measured voltage on the batteries(Required)Voltage used by customer:(Required)---------120vac277vac347vacHow much load is being installed on the units?Are the units on their own dedicated circuit?The units are connected to an electrical generator or inverter?(Required)Type of environment /ambient temperature?(Required)How many units are defectives?(Required)Is there evidence of accumulation of water or humidity inside of luminaire?(Required)Did the defective units stop functioning after a power outage or similar phenomenon?(Required)Does the unit have an auto-test? If yes, was a reset done on the unit? What color LED is flashing(Required)For Noah units, was a magnetic reset done? What color LED is flashing and at what pulse?(Required)B) Emergency Lighting:Does the unit work in normal mode (powered by AC) ?(Required)Does the unit work in emergency work (powered by battery) ?(Required)After pressing and holding the test button, once released, the button goes back to its original position?(Required)Are the both battery wires connected to the charger board?(Required)What type of DC voltage is used?(Required)--------6Vdc12Vdc24VdcNoteIf you have photos / videos, please send them by email them along with the customer complaint formFile Drop files here or Select filesMax. file size: 128 MB.Untitled
