STANDARD’S COMPETITIVE ADVANTAGE
At STANDARD, we strive to work with you, our customer, embrace each unique need and recommend lighting solutions that respond to these needs. Our goal is to service and strengthen our customers and to promote efficiency with our line of economic and energy savings lighting solutions. We also seek to encourage you to think energy efficiency first when making lighting solution choices. We work with customers to reduce costs, harmful carbon emissions and help preserve the earth for future generations!
SERVICE
Over the years, our customers have come to rely on STANDARD for our quality lighting products, quick delivery, competitive prices, and most of all, for our personalized service. We provide that service through our different departments: Sales, Marketing, Purchasing, Shipping & Receiving, and Quality Control, all structured to work together to provide prompt, efficient and courteous service our customers have come to expect, no matter how big or small the company, or the request.
Because all our customers are important, satisfaction is STANDARD's number one priority. Our regional offices are staffed with professionals who are dedicated to making your experience a pleasant one and help you find the right solution to your lighting needs. Your needs are our personal responsibility. At STANDARD we are committed to providing our customers with the best quality service. Other lighting providers talk about great customer service… at STANDARD, we actually deliver.
Attention to detail and quality of work, paired with years of industry experience, make us the perfect choice to partner with to produce the right lighting solution.
WAREHOUSE COVERAGE
STANDARD has 3 warehouses (Montreal, Toronto, Vancouver) strategically located across Canada, totalling 160,000 square feet, to serve all major markets. Each warehouse is fully stocked and ready to ship upon receipt of orders. Click here to find the closest location to you.
SAME DAY SHIPPING AND VAST INVENTORIES
At STANDARD, we are committed to our same day shipping policy. All orders placed before noon will ship that same day. While we always strive for same day service, orders placed after the cut-off time will be shipped the next day, only after we have made every effort to provide same day service for you.
Delivering the goods means much more to us than providing quick and reliable transportation. It means meeting your particular warehousing and fulfillment requirements for each shipment so you can stay focused on growing your business while we help manage your inventory. For this reason, we endeavor to have the largest selection of lighting products, stocked on the shelf, ready for delivery, when you need it.
PRODUCT SELECTION
We continue to seek out advanced lighting technologies that address the market concerns of our clientele with a large focus on energy efficient products. With 17 product categories – Ballasts, Compact Fluorescent, Fluorescent, HID, Halogen, Incandescent, LED, Miniature, Safety Max coated lamps, Optics, Stage and Studio, Halogen Projection, lamps for Multimedia applications, Medical, Sealed Beam, Sockets and Accessories, and Fixtures - we can service all lighting requirements. In addition, we offer energy saving retrofit kits, CFL fixtures and many other specialty items. Since lighting needs are not the same for everyone, STANDARD offers a broad range of green choices to adapt to the needs and requirements of all lighting systems. We invite you to peruse through our e-catalog and if you cannot find the product you are looking for please call our customer service staff and it will be their pleasure to find it for you.
QUALITY CONTROL
Quality is top of mind at STANDARD. Our customers benefit from our quality advantage, which includes:
• Internal quality control laboratory
• Random testing of our supplier’s shipments
• Technical assistance on job site if issues arise
• Close cooperation with our partnering manufacturers to continuously improve product quality
Every product shipment that goes into our inventory is thoroughly inspected to assure meeting specifications. Any item that is not totally up to specification will be rejected.
BROAD SALES NETWORK
STANDARD offers a vast sales representation to help create pull through for all products in all areas of Canada and Northeastern USA. STANDARD’s sales people engage in pull-through strategies such as direct marketing, co-operative advertising, lead generation, which not only help the distributor to grow their business but also contributes to increased loyalty and a solid partnership because we are committed to helping our customers succeed. Our sales force is also available to help you find ways to save energy and costs, by performing energy audits.
TECHNICAL EXPERTISE
In house engineers and sales staff can help solve all lighting challenges. Our inside and outside sales people undergo extensive technical training in order to maintain our high level of service to our customers. Keeping our sales people at the cutting edge of technology enables them to provide the best lighting solutions responding to your needs. If you have any questions about lighting we invite you to contact our friendly customer service staff for a quick and easy to understand response.
CUSTOMER MARKETING & GRAPHICS
Our marketing department is eager to help develop and implement custom programs that will create the sell through action required to promote and move product with a main focus on energy saving products.
